Please note that due to COVID-19, we have implemented the following return and exchange policy. As part of our COVID-19 response, we will temporarily not allow returns on items.
By checking out with a successful purchase you agree to our Terms & Conditions.
We will happily accept returns on all full-priced merchandise for store credit. All full-priced, unused, unwashed and unworn merchandise can be returned for store credit. Products found damaged and used will not receive store credit. This includes pet hair, stains, smells, rips, damaged zippers, crochet rips, safety pins on product, incomplete strapping or buttons, make up stains, and etc. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
Please send an email to firstname.lastname@example.org to request an SJRI Number. We must receive the returned product within 5 days from the assigned SJRI Number.
THERE IS A 20% RESTOCK FEE AND CUSTOMER IS RESPONSIBLE FOR NEW DELIVERY RATE.
Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.
CUSTOM CLOTHING DESIGNS
Custom Items and Sale/Discounted Items are considered FINAL SALE and are NOT able to be returned. We do not offer returns, exchanges, or alterations on discounted items.
We are not responsible for returning shipping costs.
Important: We ask that you order the correct size when placing an order. If you are not sure about your size use a measuring tape with inches to measure your bust, waist, and hips. If your measurements do not correspond with our size chart we highly recommend custom sizing.
US 5-7 business days for pieces ordered from our collection
International 2 to 3 weeks for pieces ordered from our collection
US Custom 4 to 5 weeks
International Custom 5 to 6 weeks
We recommend returning your item back to us, then using your store credit to place a new order. However there is no refunds. All exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different size, if it's still in stock, or you can purchase a different item of your choosing.
If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to email@example.com of the damage/defect item along with all the details of your order invoice.
*Please also keep the following in mind:
All sale items are final sale.
How to return merchandise:
You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction.
*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.
Send all returns to:
SEW JOLEQUE P O BOX 834 PELHAM AL 35124